When it comes to real estate, it seems like everybody talks about customer service. But service just isn’t talk. It is about commitment to action. That is one of the reasons I joined the Coldwell Banker Team. At Coldwell Banker ®, we recognize that you want more than just conversation.
The Coldwell Banker Ultimate Service program puts you in control. Ultimate Service ® delivers real value and assures you the highest possible level of customer satisfaction. And it is so simple.
1) We Listen
We want to know what things are most important to you, the customer.
2) Together we set written services standards
I take your expectations and build them into a customized service plan that reflects your specific needs. I live up to these written commitments or you have the right to cancel your Buyer’s or Seller’s agreement. How is that for service on your terms!
3) You Evaluate Us!
Coldwell Banker has surveyed thousands of customers from coast to coast. Their needs, wishes and expectations have helped Coldwell Banker establish the high standards of performance we work so hard to provide to every customer – every time. That’s why when our job is done, we will ask you to complete a Customer Satisfaction Survey telling Coldwell Banker how we did and how we can improve.
The Result: Ultimate Service
We take everything we’ve learned along the way and use it to continually improve the services we offer. Over 100 years ago, Coldwell Banker was formed on the fundamental premise of placing our customers’ needs above all else. This commitment has led to many innovations which have been adopted as industry standards, helping to make Coldwell Banker a leader in our field.
If you are looking for a complete program backed by the best guarantee in the business, that puts you in control, come to Coldwell Banker. Discover what Ultimate Service ® is all about.
Based on survey responses from over 50,000 Canadian Home Buyers and Sellers.